Online Privacy Statement
TBI Products respects our customers' right to privacy online. We hold your detailed customer information in confidence.

Asking for your information
We will sometimes ask customers for personal information such as your name, address, e-mail address, occupation, hobbies and other details. Providing us your information will simply help us offer products and services that we think you'd like to hear about. When you choose to give personal information to us over the Internet that we or our business partners may request, we will endeavor to inform you how we will use the information.

When we ask for personal information for any reason, we will provide a link to this policy statement to make our intentions clear.

Personal Information Privacy
TBI Products will take all appropriate steps to keep your personal information confidential. Those steps include limiting access to customer information databases, communicating this policy statement to all TBI Products employees and establishing and enforcing penalties for violating this statement.

TBI Products will not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies.

We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.

We will communicate with customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers, who believe they are receiving our communications in error or no longer desire to receive them, should inform us and we will remove those customers' names from our mailing lists. TBI Products will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.

Order Information Privacy and Credit Card Security
We currently use the Secure Sockets Layer (SSL) protocol to safeguard your information, including your credit card number, during online transactions. None of the tens of thousands of people, who have made purchases through TBI Products web site using SSL, have reported to us fraudulent use of their credit card as a result of their online order. We believe SSL to be a very safe encryption method, but we are always looking for even more secure encryption methods to safeguard information sent online. Our server will run detection software to help ensure you are using a secure browser and your information is secure when you check out. If our browser determines you are not using a secure browser, a message will appear at checkout.

To protect your information once your transaction is complete, TBI Products stores your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored.

For your protection, never put your credit card number or other sensitive information in unencrypted e-mail. In the extremely unlikely event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer.

Cookies
TBI Products currently uses "cookies" on our site. Our cookies tag each visitor's browser with a random, unique number. The cookie simply assigns a number and does not disclose any personal information about the person using the browser. These cookies allow us to keep your order secure.

Contact Us
If you have any questions about this privacy statement, the practices of this site, or your dealings with TBI Products, please contact us.
 

All prices and specifications are subject to change without notice or obligation.  If an ordered product is discovered to be in error, we reserve the right to cancel the order.

In the event an error is found, TBI Products will inform you, the customer, before the order is processed.  At that time the customer will have the option to place the order at the corrected price or cancel the order.  This will all be done before any funds are requested from your credit card company.  We will contact you by phone or email.   

While TBI Products uses reasonable efforts to include accurate and up-to-date information on this site, TBI Products makes to warranties nor representations as to its accuracy.  TBI Products assumes no liability or responsibility for any errors or omissions in the content of this site.