Security & Privacy:
Online Privacy Statement
Asking for your information
When we ask for personal information for any reason, we will provide a link to this policy statement to make our intentions clear.
Personal Information Privacy
TBI Products will not sell, rent, or give away our customers' personal information to other companies for use in selling others' products or services. When we do contract with another company to market or advertise products or services for us, we will insist on binding agreements from those companies protecting our customer information. We will vigorously enforce all privacy agreements we have with other companies.
We gather personal information from our customers so we can better develop our relationship with those customers. Occasionally, we seek customer comments on our products and services. These comments allow us to determine which products and services our customers should be made aware of based on their specific needs.
We will communicate with customers via e-mail or other online delivery devices only if the customer agrees to receive those communications. Customers, who believe they are receiving our communications in error or no longer desire to receive them, should inform us and we will remove those customers' names from our mailing lists. TBI Products will be judicious in the use of e-mail and paper mail to communicate with customers. We will, at all times, put ourselves in the place of the recipients of our mail and treat our customers as we ourselves would like to be treated.
Order Information Privacy and Credit Card Security
To protect your information once your transaction is complete, TBI Products stores your information on an off-line server stored securely behind our firewall. There is no external access to this information and its internal access is strictly monitored.
For your protection, never put your credit card number or other sensitive information in unencrypted e-mail. In the extremely unlikely event that we ever do suspect a customer's credit card number has been intercepted, we will immediately notify the customer.
All prices and specifications are subject to change without notice or obligation. If an ordered product is discovered to be in error, we reserve the right to cancel the order.
In the event an error is found, TBI Products will inform you, the customer, before the order is processed. At that time the customer will have the option to place the order at the corrected price or cancel the order. This will all be done before any funds are requested from your credit card company. We will contact you by phone or email.
Terms and Conditions:
While TBI Products uses reasonable efforts to include accurate and up-to-date information on this site, TBI Products makes to warranties nor representations as to its accuracy. TBI Products assumes no liability or responsibility for any errors or omissions in the content of this site.